At Shabbir Sons Naturals, customer satisfaction and product quality are important to us. We carefully inspect and pack orders before dispatch. This Refund and Returns Policy explains when a product may be returned, replaced, or refunded.

Return Eligibility

If you receive a product and wish to request a return, please contact us within 7 days of delivery.

To be eligible for a return:

  • The product must be unused and unopened.
  • The product must be in its original packaging.
  • Any seals, labels, and packaging must remain intact.
  • You must provide proof of purchase or your order number.
  • The product must be returned in the same condition in which it was received.

Please contact us before sending any product back. Returns sent without prior approval may not be accepted.

Non-Returnable Products

For hygiene, safety, and product-quality reasons, certain products cannot normally be returned once opened, used, or unsealed.

This may include:

  • Herbs and herbal products
  • Spices and masalay
  • Dry fruits and nuts
  • Seeds
  • Herbal powders
  • Herbal teas and qehwa
  • Honey and other food products
  • Natural oils
  • Personal-care products
  • Products with broken or removed seals
  • Used, opened, or partially consumed products

This does not prevent you from contacting us if an item arrives damaged, defective, incorrect, or otherwise has an issue when delivered.

Damaged, Defective or Incorrect Products

If your order arrives damaged, defective, leaking, or you receive an incorrect product, please contact Shabbir Sons Naturals as soon as possible after delivery.

Please provide:

  • Your order number
  • Your name and contact information
  • A clear description of the issue
  • Clear photos or video showing the product and packaging

We will review the issue and, where appropriate, may arrange a replacement, refund, or another suitable resolution.

Please retain the product and its original packaging until your request has been reviewed.

Missing Items

If an item is missing from your order, please contact us as soon as possible and provide your order number and details of the missing product.

We will review the order and shipping information and provide an appropriate resolution where the claim is verified.

Refunds

Once an approved returned product is received and inspected, we will inform you of the status of your refund.

If approved, the refund will be processed using an appropriate available method.

Please note that processing times can vary depending on the payment method or payment provider.

Exchanges and Replacements

Where appropriate, we may offer a replacement for products that arrive damaged, defective, or incorrect.

Replacement eligibility will be determined after reviewing the information, photos, videos, and other relevant details provided with your request.

Change-of-Mind Returns

Change-of-mind returns may only be considered when the product remains completely unopened, unused, sealed, and in its original condition and packaging.

Because many of our products are food, herbal, wellness, or personal-care products, opened products cannot generally be accepted for a change-of-mind return.

Return Shipping

If a return is approved because we supplied an incorrect product or the product arrived damaged or defective, we will provide instructions regarding the return or replacement process.

For an approved change-of-mind return, the customer may be responsible for applicable return-delivery costs.

Please do not send a product back before contacting us and receiving return instructions.

Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing it.

We will try to accommodate your request if the order has not yet been processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible and the applicable return conditions will apply.

Refused or Undeliverable Orders

Customers are responsible for providing accurate contact and delivery information when placing an order.

If an order cannot be delivered because of an incorrect or incomplete address, inability to contact the recipient, or refusal to accept the parcel, additional delivery charges may apply if the order needs to be shipped again.

Contact Us

For return, replacement, refund, or damaged-product requests, please contact:

Shabbir Sons Naturals
Website: shabbirsonsnaturals.com
Country: Pakistan
Email: info@shabbirsonsnaturals.com
Phone / WhatsApp: +92 3001274585

Please include your order number when contacting us so we can assist you more quickly.